Privacy Policy

A legal disclaimer

eNRGy Counselling Ltd ("we", "us", "our") is committed to maintaining the trust and confidence of visitors to our website and clients who use our services. Whether you attend sessions in person or online, your privacy and data security are our priority.

This Privacy Policy outlines how we collect, use, and protect your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Business Name: eNRGy Counselling Ltd
Email: info@enrgycounsellingltd.co.uk
Phone: [Your Phone Number]
Website: www.enrgycounsellingltd.co.uk
Address: Rothwell, LS26

2. Services Covered

This policy applies to:

In-person counselling and therapy services
Online/Remote therapy (via video platforms, phone, or email)
Holistic therapy services (e.g., Reiki, meditation coaching, energy healing)
Website usage and contact via online forms or email

3. Data We Collect

We may collect and process the following:

Personal Data:

Name
Contact details (email, phone number, address)
Emergency contact information
Date of birth

Health & Therapy Information:

Session notes and client intake forms
Medical or psychological history (where relevant)
Lifestyle and wellbeing information
Information shared during therapy or assessments

Online Usage Data:

IP address, browser type, website pages visited
Contact form submissions
Cookies (see Cookie Policy below)

Payment Details:

Payments are processed via bank transfer and through secure third-party platforms (e.g., Stripe, PayPal); we do not store card details.

4. Lawful Basis for Processing

We process your data based on:

Consent – You have given clear consent for us to process personal and health-related data.
Contractual Obligation – To deliver therapy and holistic services.
Legal Obligation – Compliance with relevant laws and regulatory bodies.
Vital Interests – To protect your or someone else's life in an emergency.
Legitimate Interests – Safe record-keeping and supervision as required by professional guidelines.

Health-related data is processed under Article 9(2)(h) UK GDPR for the provision of health or social care.

5. How We Store Your Data

Client records are stored securely in encrypted cloud-based systems or locked cabinets.
Online communications are conducted through encrypted and GDPR-compliant platforms.
Data is retained for 7 years (or 7 years after a client turns 18 if under 18 at the time of service).
After this period, data is securely deleted or destroyed.

6. Sharing Your Information

We do not sell your information. We only share it when:

You provide explicit consent.
Required by law, court order, or safeguarding concern.
With our professional supervisors (anonymised).
With GDPR-compliant providers (e.g., booking platforms, encrypted storage services).

7. Your Rights

You have the right to:

Access your personal data
Correct inaccurate data
Request erasure (in certain cases)
Restrict or object to processing
Withdraw consent at any time
Data portability (where applicable)
Lodge a complaint with the ICO (https://ico.org.uk)

8. Online Services & Confidentiality

Online sessions are conducted over encrypted platforms (e.g., Zoom, Google Meet).
We take all reasonable steps to ensure your confidentiality online, but please be aware no internet-based platform is 100% secure.
You are responsible for ensuring a private space on your end for confidentiality.

9. Changes to This Policy

We may update this policy periodically. Any changes will be posted on this page with an updated "Last Updated" date.